juliebennett
Guest
Apr 14, 2025
4:07 AM
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I had an urgent situation where I needed to cancel my ticket and reschedule for a later date. The Emirate Airlines Shanghai Office handled everything perfectly. The staff were incredibly understanding and acted quickly to help me find alternative flights that fit my schedule. They explained the cancellation policy, refund process, and rescheduling fees clearly, so there were no surprises. I was very impressed by their empathy and problem-solving skills. This kind of personalized, face-to-face service is exactly why having a local office is so valuable. It’s comforting to know that if something goes wrong with your travel plans, you can count on real people to help. I’m truly grateful for their support.
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